I'm sure what I'm about to say will tick off a whole lot of people... but.... I think being personally offended and outraged by this change in the plan is utterly ridiculous. There seems to be some sense of entitlement here that is really out of place.
There was no guarantee made that your submission would be accepted. In fact, the initial request said "ASAP"--making it clear that they're working under a deadline. When pressed, they did say--"Ok, Wednesday." But just like life, things change for the current situation. It's obvious the video producers did what they thought needed to be done to get their work completed. I'm sure they were bombarded by hundreds and hundreds of photos. So, rather than let the madness continue, they stopped taking submissions. Oh well. That's their perogative. They're not obligated to explain this to anyone and it's certainly not a slap in the face to fans. But they did issue a very nice apology to those who were upset.
As for the band members, why in the world would someone be angry with them over this? That's complete and utter nonsense. They do more than enough to give back to their fans, but when something goes awry, how quick we turn on them! They make music that we enjoy. Isn't that enough? They don't have to do a darn thing to include their fans in their videos, lives etc., but they do. They owe us no explanations or apologies in this situation.
To those who spent hours and hours pouring over their memories to find that "perfect picture," I'm sorry you wasted so much time. That was your choice to allocate that amount of time and effort, not theirs.
And just for disclosure---yes, I did submit 2 photos. Took me about 3 minutes to decide which ones I wanted to use, scanned them and I emailed them the day after the request for submissions was made. Took about 10 minutes total. Considering the odds of actually seeing my photos in the video, that's about all the effort I would've put into this project.
Be joyful for those who will be in the video and stop grumbing about the unfairness of life. Accept it and move on.